Terms and conditions of services
APPROVED
by Order No. 20230320/01/ICT
of the Director of UAB Servisa ICT
of 20/03/2023
VERSION 1.1
TERMS AND CONDITIONS OF THE WWW. SERVISAICT.EU WEBSITE AND PROVISION OF SERVICES
UAB Servisa ICT (hereinafter referred to as the “Service Provider”, the definition of the term is provided below) provides services on www.servisaict.eu website in accordance with the following Terms and Conditions of the website and provision of services (hereinafter referred to as the “Terms and Conditions”, the definition of the term is provided below).
By placing an Order, the Service Receiver confirms that they have read, understood and accept these Terms and Conditions. If the Service Receiver has not read and agreed to these Terms and Conditions, the Service Receiver shall not be allowed to place orders on the www.servisaict.eu website and order Services. The Service Provider has the right to change the Terms and Conditions for valid reasons and to upload the updated Terms and Conditions on the www.servisaict.eu website. For the avoidance of doubt, the Service Receiver shall be aware of the Terms and Conditions each time they place an order (either in writing or via www.servisaict.eu), and shall therefore always be informed of the latest version of the Terms and Conditions.
DEFINITIONS OF TERMS
www.servisaict.eu shall mean the www.servisaict.eu website, where the Service Provider’s services are used and where Devices are registered for warranty and/or non-warranty repairs.
Device shall mean the equipment purchased by the Service Receiver for which warranty and non-warranty repair services are provided by the Service Provider.
Services shall mean warranty and non-warranty repair services for the Device provided by the Service Provider (as defined below), which may also be purchased by the Service Receiver in accordance with the Terms and Conditions. The Services are further described in Clause 4 of the Terms and Conditions.
Service Provider shall mean UAB Servisa ICT, legal entity code 300586363, registered office and address for correspondence: Raudondvario pl. 131B-4, LT-47191, Kaunas, telephone: +370 37 329 000, email: info@servisaict.lt, which, in the course of its business, provides (non-)warranty repair services for Devices in accordance with these Terms and Conditions.
Service Receiver shall mean a person who orders the Services in writing or via the www.servisaict.eu website and pays for them in cash or by bank transfer in accordance with an invoice provided by the Service Provider. Only persons of legal age may purchase the Services provided by the Service Provider. If the Service Provider has reasonable suspicions that the data of persons under the age mentioned in this paragraph is being processed, the Service Provider will remove the data of such persons from the databases if suspicions are confirmed.
Service Receiver - User shall mean a natural person aged 18 or older who purchases the Services from the Service Provider for personal, family or household needs, or for purposes unrelated to business or profession.
Service Receiver - Entrepreneur shall mean a natural or legal person who purchases the Services from the Service Provider for business or professional purposes. If the Service Receiver is a legal entity, it shall act through an authorized representative who has registered with www.servisaict.eu in accordance with the procedures set out in the registration form or who has entered their details as a guest.
Privacy Notice shall mean a document approved by the Service Provider that sets out the basic rules for the collection, storage, processing and retention of personal data when using the www.servisaict.eu website. For more detailed information on the Privacy Notice: www.servisaict.eu.
Parties shall mean the Service Provider and the Service Receiver together.
Party shall mean the Service Provider and the Service Receiver separately.
Processing of personal data shall mean processing of the Service Receiver’s Personal Data by the Service Provider, where the Service Receiver provides personal data (name, telephone number, email address, Device acceptance/delivery address, Device password, etc.) on the Order and registration forms on the www.servisaict.eu website or when purchasing the Services, for the purpose of identifying the Service Receiver, providing the Services, preparing bookkeeping documents (if necessary), administering other obligations arising from these Terms and Conditions and the (remote) contract, and using the Services offered by www.servisaict.eu. For more detailed information on the processing of Personal Data, please refer to the Privacy Notice.
Order shall mean the Service Order, which indicates the Services that the Service Receiver wishes to purchase from the Service Provider and other information necessary for the provision of the Services. Orders can be made via the www.servisaict.eu website or at the Service Provider’s address, which can be found here https://servisaict.eu/#contacts during opening hours without prior registration. At the end of the Order, RMA is generated where all the details of the Order are provided.
Terms and Conditions shall mean these Terms and Conditions of www.servisaict.eu , which shall apply to each Order and purchase of the Services by the Service Receiver at the www.servisaict.eu website and to each (remote) contract between the Service Provider and the Service Receiver, whether already concluded or to be concluded.
Transportation Terms and Conditions shall mean the Terms and Conditions for transportation services, which are provided at https://spm.servisaict.eu/Information/TransportationInfo. Transportation services are available free of charge if the Device is under warranty and the Service Provider carries out the warranty service as a service centre authorised by the Device manufacturer. Paid transportation may be available if the Service Receiver agrees to pay for the transportation, consent should be given by the Service Receiver when placing an Order. If the Service Receiver has identified at the time of placing the Order that they are unable to deliver the Device for repair and transportation services are required for pick-up and/or delivery of the Device after the Service has been provided, then the Transportation Terms and Conditions shall apply.
1. REGISTRATION, PLACING AN ORDER
1.1. The Service Receiver may order the Services and place their Order:
1.1.1. as a registered user of www.servisaict.eu (in the case of a Service Receiver - Entrepreneur), in such case:
1.1.1.1. the Service Receiver sends an email to the Service Provider, indicating the data required to create an account: legal entity code, VAT number, registered address, name and surname, telephone number, email address of the employee who will use the account, address of the branch, if any, represented by the employee. The Service Provider shall use the data provided to set up the User-Entrepreneur account. The Service Receiver’s contact person receives an email from the system with the Service Provider’s website link, login name to the email address provided by the Service Receiver. Within 24 hours of receiving the letter, the User-Entrepreneur must create a password known only to them. After the steps listed above, the Service Receiver can use their account on the www.servisaict.eu website.
1.1.2. As a guest (in the case of a Service User-Entrepreneur and Service Receiver-User), in such case:
1.1.2.1. at the time of placing an Order, the Service Receiver shall provide the following information: name, surname, email address, telephone number, address and information about the Device.
1.1.2.2. as a non-registered user by appearing at the address provided by the Service Provider.
1.2. The Service Receiver is responsible for the accuracy and validity of the information provided, and understands that the Service Receiver is solely responsible for ensuring that the password created by the Service Receiver and known only to the Service Receiver is not disclosed to third parties. The Service Receiver is responsible for all actions taken under the Service Receiver’s account. If the Service Receiver loses their login details, they must immediately notify the Service Provider using the contact details provided on the www.servisaict.eu website.
1.3. Personal Data specified by the Service Receiver above and provided to the Service Provider will be used to identify the Service Receiver, to provide the Services, and to comply with the Service Provider’s other obligations under applicable law. Find out more about the processing of Personal Data in the Privacy Notice.
1.3.1. An Order for the Services may be placed by:
1.3.2. filling in the Order Form on the www.servisaict.eu website; or
1.3.3. by completing the Order Form using the Service Provider’s contact information provided on www.wervisaict.eu.
2. RIGHTS AND OBLIGATIONS OF THE SERVICE RECEIVER
2.1. The Service Receiver:
2.1.1. has the right to place an Order and is obliged to pay for the Services provided by the Service Provider in accordance with these Terms and Conditions, other instructions of the Service Provider and the legal acts of the Republic of Lithuania;
2.1.2. has the right to receive accurate and complete information provided in their national language about the Services provided by the Service Provider on the www.servisaict.eu website;
2.1.3. has the right to use other rights set out in the applicable law.
2.2. The Service Receiver undertakes:
2.2.1. to fulfil their obligations, to comply with these Terms and Conditions, the Privacy Notice, the provisions set out in the Order, and any other Terms and Conditions expressly set out on the www.servisaict.eu website, and not to violate the legal acts of the Republic of Lithuania;
2.2.2. before placing an Order, to familiarize themselves with the user manual of the Device, the terms of warranty and free service repairs (maintenance) of the Device;
2.2.3. in accordance with Clause 1.2 of the Terms and Conditions, to provide complete and accurate data and to undertake all risks arising from the provision of inaccurate or incomplete data without informing the Service Provider immediately, but not later than 1 (one) Business Day after the change or before the placing of the Order;
2.2.4. immediately notify the Service Provider at the contact details specified on www.servisaict.eu of the loss of their login details. The Service Provider shall not be liable for the actions of third parties or any damage caused by such actions through the use of the Service Provider’s login details.
2.2.5. pay for the Services properly and on time.
2.2.6. After provision of the Services:
2.2.6.1. to collect the Device from the Service Provider within 90 days, or
2.2.7. 2.2.6.2. to accept the Device from the Service Provider as set out in the Transportation Terms and Conditions: https://spm.servisaict.eu/Information/TransportationInfo, assess and check the Services upon acceptance and immediately inform the Service Provider of any failure in the performance of the Services;
2.2.8. upon acceptance of the Services and pick-up of the Device, to check if the Device returned for repair is returned in full and if the Device is in no worse condition than before. No further complaints will be accepted in relation to the parts and the (external) condition of the Device;
2.2.9. not to use www.servisaict.eu in any manner that would or could endanger the proper functioning, security, integrity or in any way restrict others accessing www.servisaict.eu ;
2.2.10. to ensure that (i) the Device(s) do(es) not contain any Service Receiver Data, (ii) all data contained in the Device has been backed up and all confidential information, including Personal Data, has been removed, before the Device(s) is/are submitted for (non-) warranty repair.
2.2.11. to properly comply with other requirements set out in the Terms and Conditions and the laws of the Republic of Lithuania.
3. RIGHTS AND OBLIGATIONS OF THE SERVICE PROVIDER
3.1. The Service Provider shall have the right to:
3.1.1. change, amend or add to the Terms and Conditions, the Privacy Notice, the prices of the Services, the Terms of Purchase and/or any other instructions relating to www.servisaict.eu by posting updates on www.servisaict.eu. Service Receivers shall be informed of the relevant updates at the time of placing an Order (i.e. they will always be informed about the relevant information);
3.1.2. contact the Service Receiver using the contact details provided by the Service Receiver;
3.1.3. not backup the data of the Service Receiver’s Device, unless a prior written agreement has been made with the Service Receiver to backup and store the backup data.
3.1.4. limit or suspend the Service Receiver’s access to www.servisaict.eu without a prior notice, with the possibility of cancelling the Service Receiver’s registration on the www.servisaict.eu website, if the Service Receiver attempts to interfere with the stable functioning of www.servisaict.eu or violates their obligations set out in the Terms and Conditions, the Privacy Notice, and/or the laws of the Republic of Lithuania in any way. In this case, the Service Provider shall not be liable for any loss caused to the Service Receiver as a result thereof. In the event of suspension or limitation of the Service Receiver’s access to the www.servisaict.eu website, the Service Provider shall notify the Service Receiver thereof via email provided by the Service Receiver;
3.1.5. in serious circumstances, temporarily suspend the operation of the www.servisaict.eu website fully or partially, without a prior notice to the Service Receiver, and, in such a case, to contact the Service Receiver to discuss fulfilment of the Order.
3.1.6. If the Service Receiver fails to collect the Device within the time limit set out in Clause 2.2.6.1 of the Terms and Conditions, and after the Service Provider has notified the Service Provider via email within 3 months after the time limit set out in the said Clause, the Service Provider shall have the right to no longer store the Device and/or to destroy it.
3.2. The Service Provider undertakes to:
3.2.1. provide appropriate and safe conditions for the Service Receiver to use the www.servisaict.eu website;
3.2.2. respect the privacy of the Service Receiver, protect the confidentiality of their data, except for cases provided in the laws of the Republic of Lithuania and/or in the Privacy Notice, as well as to endeavour to ensure cyber security when the Service Receiver uses digital services on the www.servisaict.eu website.
3.2.3. fulfil the Service Provider’s Orders in accordance with the procedures set out in these Terms and Conditions and the laws of the Republic of Lithuania;
3.2.4. provide the Services to the Service Receiver in accordance with the Terms and Conditions;
3.2.5. fulfil other obligations of the Service Provider set out in the Terms and Conditions and the laws of the Republic of Lithuania.
4. SERVICES
4.1. General provisions
4.1.1. The warranty period for the Device is specified in the purchase documents of the Device.
4.1.2. The warranty is valid if the defect is found to have occurred during the manufacturing process.
4.1.3. The warranty period for the Device held by the Service Receiver is specified in the documentation issued by the seller. If the manufacturer’s warranty period is shorter than the seller’s warranty period, the seller shall be responsible for providing the remaining period of the warranty.
4.1.4. The warranty of the Device is valid only in the countries listed on the warranty card and/or on the Device manufacturer’s official website.
4.1.5. The Terms and Conditions of validity/non-validity of the warranty shall be specified in the Device documentation issued by the seller of the Device.
4.2. Terms and Conditions for the Warranty Device repair services
4.2.1. Warranty repairs of the Device are subject to the submission of the purchase documents for the Device or properly certified copies thereof, and upon completion of an Order (RMA), in accordance with the conditions set out in these Terms and Conditions, unless otherwise specified by the Provider or the manufacturer of the Device.
4.2.2. When submitting the Device for warranty repair, it is mandatory to submit all the accessories that come with it. Accessories that are not included with the Device (memory or SIM cards, cases, etc.) must be removed before the Device is submitted for warranty repair. The Service Provider is not responsible for the protection of these accessories.
4.2.3. If Devices (phones, tablets) are brought in for warranty repairs with protective glass or films attached, the Service Provider may request that the protective glass or films may be removed. The Service Receiver undertakes to comply with the Service Provider’s instructions. If the Service Receiver fails to follow these instructions, the Service Receiver shall assume all risks related to non-compliance with the Service Provider’s reasonable requirements (e.g., breakage of safety glasses and/or films, etc.).
4.2.4. If the Device is secured by password or other means, they are removed without prior agreement. If this is not possible and the Service Receiver refuses to unlock their Device, the Device shall not be subject to warranty service and shall be returned to the Service Receiver.
4.2.5. Upon acceptance of the Device for warranty repair, a preliminary inspection of the Device shall be carried out. Any significant visual or other damage to the Product shall be noted in the Order (RMA).
4.2.6. Warranty service shall be carried out in accordance with the terms and procedures of the manufacturer or provider of the Device, as set out in the contracts or instructions between the Service Provider and the manufacturer/provider of the Device.
4.2.7. The results of the warranty service may be as follows (depending on the requirements of the Service Receiver and the condition of the Device): repair of the Device, replacement of the Device, defect removal of the Device, when the Service Provider issues a defect report (the Service Receiver shall contact the seller of the Device upon receipt of the defect report).
4.2.8. If the Service Provider, after a detailed diagnosis of the Device, determines that the Device does not comply with the Manufacturer’s or Provider’s warranty conditions, the Service Provider shall inform the Service Receiver thereof. The Service Provider shall assess the cost and timeframe for repairs, if it is possible. An email is sent to the Service Receiver with the following information: Once a repair has been approved, repairs can be carried out without a prepayment up to €100 including VAT. The Service Provider may ask for a prepayment before starting the repair.
4.2.9. The Device shall be handed over to the Service Receiver upon the completion of the Services by signing the Order (RMA) by the Parties and by the Service Receiver providing the following:
4.2.9.1. In the case of a Service Receiver-User, the identity document and the certificate of acceptance and handover of the Device and the SMS message received by the Service Receiver from the Service Provider. The identity document shall not be retained;
4.2.9.2. In the case of a Service Receiver-Entrepreneur, documents confirming the representation of a legal person and an identity document. The identity document shall not be retained.
4.3. Terms and Conditions for Non-warranty Device Repair Services
4.3.1. When contacting the Service Provider for a non-warranty repair service, the Service Receiver shall leave the Device with the Service Provider for its testing. The Service Provider shall assess the cost and timeframe for repairs, if it is possible. An email is sent to the Service Receiver with the following information: Once a repair has been approved, repairs can be carried out without prior payment up to €100 including VAT. The Service Provider may ask for prior payment before proceeding with the repair and/or ordering the needed parts.
4.3.2. In the case of non-warranty repairs of Devices (phones, tablets) with protective glass or films attached, the Service Provider may request that the protective glass or films may be removed. The Service Receiver undertakes to comply with the Service Provider's instructions. If the Service Receiver does not follow these instructions, one accepts all risks related to non-compliance with the Service Provider's reasonable requirements (e.g., breakage of safety glasses and/or films, etc.).
4.3.3. If the Device is secured by password or other means, they are removed without prior agreement. If this is not possible and the Service Receiver refuses to unlock their Device, the Device shall not be subject to warranty service and shall be returned to the Service Receiver.
4.3.4. The timeframe and prices are specified in the quotation sent to the receiver, if all needed parts for the repair are available. If the Terms and Conditions change, the Service Provider shall inform the Service Receiver via email no later than 1-2 days after becoming aware of the change.
4.3.5. The Service Provider shall specify the warranty time period for the parts needed in the offer. The warranty for the parts shall commence from the date of the invoice.
4.3.6. The Device shall be handed over to the Service Receiver after the fulfilment of the Services by the Parties by signing the Order (RMA) and upon submission of the following by the Service Receiver:
4.3.6.1. In the case of a natural person receiver of services, the identity document and the certificate of acceptance and handover of the Device and the SMS message received by the Service Receiver from the Service Provider. The identity document shall not be retained;
4.3.6.2. In the case of a legal person receiver of services, documents confirming the representation of a legal person and an identity document. The identity document shall not be retained;
4.3.6.3. Before returning the Device to the Service Receiver, the Service Provider must ensure that the Service Receiver has paid in full for the service provided.
5. PRICE, PAYMENTS, TIMEFRAMES
5.1. Warranty repair of the Device is free of charge, except the following cases:
5.1.1. If serial number sticker is damaged (the Service Provider can only use the serial number to identify the Device and provide information to the manufacturer that sends a confirmation in each case);
5.1.2. If there is technical damage to the Device;
5.1.3. If the malfunction of the Device is due to the fault of the Service Receiver or improper usage conditions (humidity, heat, etc.), the malfunction is due to the use of supplies that are not recommended by the manufacturer or the malfunction is due to a software malfunction.
5.2. The Service Receiver shall be informed at the time of delivery of the Device or after a detailed diagnostic of the Device that warranty service cannot be provided.
5.2. The prices for non-warranty repairs of the Device are set out in Annex 1. If the Service Receiver declines the proposed paid repairs, the diagnostic/service fee set out in Annex 1 may be applied in the cases listed in Clause 5.1 and upon delivery of the Device for non-warranty repairs, when declining the offered paid repair. The Service Provider shall have the right to change their service fees by changing Annex 1, but in each case the Service Provider’s service fees shall be stated in a signed statement prior to the ordering of services from the Service Provider.
5.3. Prices for services are given in euros, including VAT and other taxes, if applicable. Bank fees may apply depending on the bank used by the Service Provider.
5.4. Documents for the purchase of the Services - Order information, VAT invoices, other documents related to the Order and/or delivery of the Services shall be provided to the Service Receiver in an electronic format on the account created by the Service Receiver or shall be submitted to the email address provided by the Service Receiver, or to the Service Provider’s service locations. These electronic documents are valid without a signature.
6. RESPONSIBILITY OF THE PARTIES
6.1. The Service Provider shall not be responsible for, and shall not cover the cost of, the retrieval or restoration of information contained on devices submitted for warranty or non-warranty services. The Service Provider shall not be liable for any damage to or loss of information and/or data contained on the Devices, nor shall the Service Provider be liable for any information contained on the Devices and its legality.
6.2. The Service Receiver is responsible for the accuracy of the data they provide. If the Service Receiver provides inaccurate data or fails to update it in accordance with these Terms and Conditions, the Service Provider shall not be liable for any consequences arising therefrom.
6.3. The Service Provider shall be released from all liability in cases where the loss is caused by the Service Receiver’s failure to read the Terms and Conditions, to follow the Service Provider’s recommendations, to comply with the Service Provider’s recommendations, etc., without regard to the recommendations of the Service Provider and their own obligations.
6.4. If the www.servisaict.eu website contains links to third party websites, the Service Provider shall not be responsible for the information contained on those websites or the activities carried out on those websites and shall not supervise, control or represent such third parties.
6.5. The Service Provider shall be responsible for the cyber security of the network and information systems or services under its control and for the restoration of services in the event of a cyber security incident. Although the Service Provider shall ensure compliance of the digital services with organizational and technical cyber security requirements, carry out a risk assessment and implement state-of-the-art technical and organizational cyber security measures proportional to the identified risks, the Service Receiver must consider that the security of the digital services is also dependent on one’s proper use of the www.servisaict.eu website.
6.6. The Service Receiver shall be liable for any unauthorized use of the digital services provided by www.servisaict.eu, including liability for damaging the Service Provider’s information systems and for improperly storing or transmitting one’s login data to third parties. In case of damage, the party at fault shall compensate the other party only for direct damages.
6.7. The Service Provider shall not be liable for non-fulfilment or non-delivery of an Order, or for delay in the delivery thereof, where such failure or non-delivery of an Order is due to the fault of a third party, or due to conditions which were beyond the control and reasonable foreseeability of the Service Provider at the time of the confirmation of the Order, and which the Service Provider could not have controlled or reasonably foreseen and could not have prevented the occurrence of such conditions or the consequences of such conditions (Force Majeure conditions). If the circumstances specified above continue for more than 1 (one) month, the parties may terminate the provision of the Services by mutual agreement.
7. FINAL PROVISIONS AND DISPUTE SETTLEMENT PROCEDURES
7.1. These Terms and Conditions have been created and are subject to the laws and regulations of the Republic of Lithuania. All disputes shall be settled by the courts of the Republic of Lithuania in accordance with the law of the Republic of Lithuania.
7.2. All information provided on www.servisaict.eu, including but not limited to these Terms and Conditions, information about the Service Provider, the Services, their properties and the procedure for their provision, etc., shall be considered to have been provided to the Service Receiver in written form.
7.3. If the Service Receiver believes that the Service Provider has violated the Terms and Conditions or other directly relevant laws and regulations, and that this has affected the Service Receiver’s ability to exercise their rights, and that such situation cannot be resolved by negotiation, the Service Receiver may file a complaint with the national consumer protection authority, the Consumer Rights Protection Office (Vilniaus str. 25, 01402 Vilnius, telephone: 8 5 262 67 51, fax: 8 5 279 1466, email: tarnyba@vvtat.lt, website: www.vvtat.lt) or fill in the application form on the Online Consumer Dispute Resolution Platform, available on http://ec.europa.eu/odr/. This condition is not applicable to Service Receiver- Entrepreneur.
__________________________________
ANNEX 1
TO TERMS AND CONDITIONS OF
THE WWW. SERVISAICT.EU WEBSITE
AND PROVISION OF SERVICES,
APPROVED BY
Order No. 20230320/01/ICT of the Director of
UAB Servica ICT of 20/03/2023
VERSION 1.1
Prices for diagnostics (including VAT):
Computers - €29
Phones/tablets - €23
TV - €42
Robot vacuums - €31
Small domestic appliances - €29
Large domestic appliances - €42
Scooters - €29
Domestic printers - €29
Industrial printers - €39
Cost of repair work* (including VAT):
Computer repair from €31
Phone/tablet repair from €31
Robot vacuum repair from €43
Small domestic appliance repair from €31
Large domestic appliance repair from €43
TV repair from €49
Scooter repair from €39
Domestic printer repair from €38
Industrial printer repair from €44
*The final price will depend on the components to be replaced and the complexity of the work.
by Order No. 20230320/01/ICT
of the Director of UAB Servisa ICT
of 20/03/2023
VERSION 1.1
TERMS AND CONDITIONS OF THE WWW. SERVISAICT.EU WEBSITE AND PROVISION OF SERVICES
UAB Servisa ICT (hereinafter referred to as the “Service Provider”, the definition of the term is provided below) provides services on www.servisaict.eu website in accordance with the following Terms and Conditions of the website and provision of services (hereinafter referred to as the “Terms and Conditions”, the definition of the term is provided below).
By placing an Order, the Service Receiver confirms that they have read, understood and accept these Terms and Conditions. If the Service Receiver has not read and agreed to these Terms and Conditions, the Service Receiver shall not be allowed to place orders on the www.servisaict.eu website and order Services. The Service Provider has the right to change the Terms and Conditions for valid reasons and to upload the updated Terms and Conditions on the www.servisaict.eu website. For the avoidance of doubt, the Service Receiver shall be aware of the Terms and Conditions each time they place an order (either in writing or via www.servisaict.eu), and shall therefore always be informed of the latest version of the Terms and Conditions.
DEFINITIONS OF TERMS
www.servisaict.eu shall mean the www.servisaict.eu website, where the Service Provider’s services are used and where Devices are registered for warranty and/or non-warranty repairs.
Device shall mean the equipment purchased by the Service Receiver for which warranty and non-warranty repair services are provided by the Service Provider.
Services shall mean warranty and non-warranty repair services for the Device provided by the Service Provider (as defined below), which may also be purchased by the Service Receiver in accordance with the Terms and Conditions. The Services are further described in Clause 4 of the Terms and Conditions.
Service Provider shall mean UAB Servisa ICT, legal entity code 300586363, registered office and address for correspondence: Raudondvario pl. 131B-4, LT-47191, Kaunas, telephone: +370 37 329 000, email: info@servisaict.lt, which, in the course of its business, provides (non-)warranty repair services for Devices in accordance with these Terms and Conditions.
Service Receiver shall mean a person who orders the Services in writing or via the www.servisaict.eu website and pays for them in cash or by bank transfer in accordance with an invoice provided by the Service Provider. Only persons of legal age may purchase the Services provided by the Service Provider. If the Service Provider has reasonable suspicions that the data of persons under the age mentioned in this paragraph is being processed, the Service Provider will remove the data of such persons from the databases if suspicions are confirmed.
Service Receiver - User shall mean a natural person aged 18 or older who purchases the Services from the Service Provider for personal, family or household needs, or for purposes unrelated to business or profession.
Service Receiver - Entrepreneur shall mean a natural or legal person who purchases the Services from the Service Provider for business or professional purposes. If the Service Receiver is a legal entity, it shall act through an authorized representative who has registered with www.servisaict.eu in accordance with the procedures set out in the registration form or who has entered their details as a guest.
Privacy Notice shall mean a document approved by the Service Provider that sets out the basic rules for the collection, storage, processing and retention of personal data when using the www.servisaict.eu website. For more detailed information on the Privacy Notice: www.servisaict.eu.
Parties shall mean the Service Provider and the Service Receiver together.
Party shall mean the Service Provider and the Service Receiver separately.
Processing of personal data shall mean processing of the Service Receiver’s Personal Data by the Service Provider, where the Service Receiver provides personal data (name, telephone number, email address, Device acceptance/delivery address, Device password, etc.) on the Order and registration forms on the www.servisaict.eu website or when purchasing the Services, for the purpose of identifying the Service Receiver, providing the Services, preparing bookkeeping documents (if necessary), administering other obligations arising from these Terms and Conditions and the (remote) contract, and using the Services offered by www.servisaict.eu. For more detailed information on the processing of Personal Data, please refer to the Privacy Notice.
Order shall mean the Service Order, which indicates the Services that the Service Receiver wishes to purchase from the Service Provider and other information necessary for the provision of the Services. Orders can be made via the www.servisaict.eu website or at the Service Provider’s address, which can be found here https://servisaict.eu/#contacts during opening hours without prior registration. At the end of the Order, RMA is generated where all the details of the Order are provided.
Terms and Conditions shall mean these Terms and Conditions of www.servisaict.eu , which shall apply to each Order and purchase of the Services by the Service Receiver at the www.servisaict.eu website and to each (remote) contract between the Service Provider and the Service Receiver, whether already concluded or to be concluded.
Transportation Terms and Conditions shall mean the Terms and Conditions for transportation services, which are provided at https://spm.servisaict.eu/Information/TransportationInfo. Transportation services are available free of charge if the Device is under warranty and the Service Provider carries out the warranty service as a service centre authorised by the Device manufacturer. Paid transportation may be available if the Service Receiver agrees to pay for the transportation, consent should be given by the Service Receiver when placing an Order. If the Service Receiver has identified at the time of placing the Order that they are unable to deliver the Device for repair and transportation services are required for pick-up and/or delivery of the Device after the Service has been provided, then the Transportation Terms and Conditions shall apply.
1. REGISTRATION, PLACING AN ORDER
1.1. The Service Receiver may order the Services and place their Order:
1.1.1. as a registered user of www.servisaict.eu (in the case of a Service Receiver - Entrepreneur), in such case:
1.1.1.1. the Service Receiver sends an email to the Service Provider, indicating the data required to create an account: legal entity code, VAT number, registered address, name and surname, telephone number, email address of the employee who will use the account, address of the branch, if any, represented by the employee. The Service Provider shall use the data provided to set up the User-Entrepreneur account. The Service Receiver’s contact person receives an email from the system with the Service Provider’s website link, login name to the email address provided by the Service Receiver. Within 24 hours of receiving the letter, the User-Entrepreneur must create a password known only to them. After the steps listed above, the Service Receiver can use their account on the www.servisaict.eu website.
1.1.2. As a guest (in the case of a Service User-Entrepreneur and Service Receiver-User), in such case:
1.1.2.1. at the time of placing an Order, the Service Receiver shall provide the following information: name, surname, email address, telephone number, address and information about the Device.
1.1.2.2. as a non-registered user by appearing at the address provided by the Service Provider.
1.2. The Service Receiver is responsible for the accuracy and validity of the information provided, and understands that the Service Receiver is solely responsible for ensuring that the password created by the Service Receiver and known only to the Service Receiver is not disclosed to third parties. The Service Receiver is responsible for all actions taken under the Service Receiver’s account. If the Service Receiver loses their login details, they must immediately notify the Service Provider using the contact details provided on the www.servisaict.eu website.
1.3. Personal Data specified by the Service Receiver above and provided to the Service Provider will be used to identify the Service Receiver, to provide the Services, and to comply with the Service Provider’s other obligations under applicable law. Find out more about the processing of Personal Data in the Privacy Notice.
1.3.1. An Order for the Services may be placed by:
1.3.2. filling in the Order Form on the www.servisaict.eu website; or
1.3.3. by completing the Order Form using the Service Provider’s contact information provided on www.wervisaict.eu.
2. RIGHTS AND OBLIGATIONS OF THE SERVICE RECEIVER
2.1. The Service Receiver:
2.1.1. has the right to place an Order and is obliged to pay for the Services provided by the Service Provider in accordance with these Terms and Conditions, other instructions of the Service Provider and the legal acts of the Republic of Lithuania;
2.1.2. has the right to receive accurate and complete information provided in their national language about the Services provided by the Service Provider on the www.servisaict.eu website;
2.1.3. has the right to use other rights set out in the applicable law.
2.2. The Service Receiver undertakes:
2.2.1. to fulfil their obligations, to comply with these Terms and Conditions, the Privacy Notice, the provisions set out in the Order, and any other Terms and Conditions expressly set out on the www.servisaict.eu website, and not to violate the legal acts of the Republic of Lithuania;
2.2.2. before placing an Order, to familiarize themselves with the user manual of the Device, the terms of warranty and free service repairs (maintenance) of the Device;
2.2.3. in accordance with Clause 1.2 of the Terms and Conditions, to provide complete and accurate data and to undertake all risks arising from the provision of inaccurate or incomplete data without informing the Service Provider immediately, but not later than 1 (one) Business Day after the change or before the placing of the Order;
2.2.4. immediately notify the Service Provider at the contact details specified on www.servisaict.eu of the loss of their login details. The Service Provider shall not be liable for the actions of third parties or any damage caused by such actions through the use of the Service Provider’s login details.
2.2.5. pay for the Services properly and on time.
2.2.6. After provision of the Services:
2.2.6.1. to collect the Device from the Service Provider within 90 days, or
2.2.7. 2.2.6.2. to accept the Device from the Service Provider as set out in the Transportation Terms and Conditions: https://spm.servisaict.eu/Information/TransportationInfo, assess and check the Services upon acceptance and immediately inform the Service Provider of any failure in the performance of the Services;
2.2.8. upon acceptance of the Services and pick-up of the Device, to check if the Device returned for repair is returned in full and if the Device is in no worse condition than before. No further complaints will be accepted in relation to the parts and the (external) condition of the Device;
2.2.9. not to use www.servisaict.eu in any manner that would or could endanger the proper functioning, security, integrity or in any way restrict others accessing www.servisaict.eu ;
2.2.10. to ensure that (i) the Device(s) do(es) not contain any Service Receiver Data, (ii) all data contained in the Device has been backed up and all confidential information, including Personal Data, has been removed, before the Device(s) is/are submitted for (non-) warranty repair.
2.2.11. to properly comply with other requirements set out in the Terms and Conditions and the laws of the Republic of Lithuania.
3. RIGHTS AND OBLIGATIONS OF THE SERVICE PROVIDER
3.1. The Service Provider shall have the right to:
3.1.1. change, amend or add to the Terms and Conditions, the Privacy Notice, the prices of the Services, the Terms of Purchase and/or any other instructions relating to www.servisaict.eu by posting updates on www.servisaict.eu. Service Receivers shall be informed of the relevant updates at the time of placing an Order (i.e. they will always be informed about the relevant information);
3.1.2. contact the Service Receiver using the contact details provided by the Service Receiver;
3.1.3. not backup the data of the Service Receiver’s Device, unless a prior written agreement has been made with the Service Receiver to backup and store the backup data.
3.1.4. limit or suspend the Service Receiver’s access to www.servisaict.eu without a prior notice, with the possibility of cancelling the Service Receiver’s registration on the www.servisaict.eu website, if the Service Receiver attempts to interfere with the stable functioning of www.servisaict.eu or violates their obligations set out in the Terms and Conditions, the Privacy Notice, and/or the laws of the Republic of Lithuania in any way. In this case, the Service Provider shall not be liable for any loss caused to the Service Receiver as a result thereof. In the event of suspension or limitation of the Service Receiver’s access to the www.servisaict.eu website, the Service Provider shall notify the Service Receiver thereof via email provided by the Service Receiver;
3.1.5. in serious circumstances, temporarily suspend the operation of the www.servisaict.eu website fully or partially, without a prior notice to the Service Receiver, and, in such a case, to contact the Service Receiver to discuss fulfilment of the Order.
3.1.6. If the Service Receiver fails to collect the Device within the time limit set out in Clause 2.2.6.1 of the Terms and Conditions, and after the Service Provider has notified the Service Provider via email within 3 months after the time limit set out in the said Clause, the Service Provider shall have the right to no longer store the Device and/or to destroy it.
3.2. The Service Provider undertakes to:
3.2.1. provide appropriate and safe conditions for the Service Receiver to use the www.servisaict.eu website;
3.2.2. respect the privacy of the Service Receiver, protect the confidentiality of their data, except for cases provided in the laws of the Republic of Lithuania and/or in the Privacy Notice, as well as to endeavour to ensure cyber security when the Service Receiver uses digital services on the www.servisaict.eu website.
3.2.3. fulfil the Service Provider’s Orders in accordance with the procedures set out in these Terms and Conditions and the laws of the Republic of Lithuania;
3.2.4. provide the Services to the Service Receiver in accordance with the Terms and Conditions;
3.2.5. fulfil other obligations of the Service Provider set out in the Terms and Conditions and the laws of the Republic of Lithuania.
4. SERVICES
4.1. General provisions
4.1.1. The warranty period for the Device is specified in the purchase documents of the Device.
4.1.2. The warranty is valid if the defect is found to have occurred during the manufacturing process.
4.1.3. The warranty period for the Device held by the Service Receiver is specified in the documentation issued by the seller. If the manufacturer’s warranty period is shorter than the seller’s warranty period, the seller shall be responsible for providing the remaining period of the warranty.
4.1.4. The warranty of the Device is valid only in the countries listed on the warranty card and/or on the Device manufacturer’s official website.
4.1.5. The Terms and Conditions of validity/non-validity of the warranty shall be specified in the Device documentation issued by the seller of the Device.
4.2. Terms and Conditions for the Warranty Device repair services
4.2.1. Warranty repairs of the Device are subject to the submission of the purchase documents for the Device or properly certified copies thereof, and upon completion of an Order (RMA), in accordance with the conditions set out in these Terms and Conditions, unless otherwise specified by the Provider or the manufacturer of the Device.
4.2.2. When submitting the Device for warranty repair, it is mandatory to submit all the accessories that come with it. Accessories that are not included with the Device (memory or SIM cards, cases, etc.) must be removed before the Device is submitted for warranty repair. The Service Provider is not responsible for the protection of these accessories.
4.2.3. If Devices (phones, tablets) are brought in for warranty repairs with protective glass or films attached, the Service Provider may request that the protective glass or films may be removed. The Service Receiver undertakes to comply with the Service Provider’s instructions. If the Service Receiver fails to follow these instructions, the Service Receiver shall assume all risks related to non-compliance with the Service Provider’s reasonable requirements (e.g., breakage of safety glasses and/or films, etc.).
4.2.4. If the Device is secured by password or other means, they are removed without prior agreement. If this is not possible and the Service Receiver refuses to unlock their Device, the Device shall not be subject to warranty service and shall be returned to the Service Receiver.
4.2.5. Upon acceptance of the Device for warranty repair, a preliminary inspection of the Device shall be carried out. Any significant visual or other damage to the Product shall be noted in the Order (RMA).
4.2.6. Warranty service shall be carried out in accordance with the terms and procedures of the manufacturer or provider of the Device, as set out in the contracts or instructions between the Service Provider and the manufacturer/provider of the Device.
4.2.7. The results of the warranty service may be as follows (depending on the requirements of the Service Receiver and the condition of the Device): repair of the Device, replacement of the Device, defect removal of the Device, when the Service Provider issues a defect report (the Service Receiver shall contact the seller of the Device upon receipt of the defect report).
4.2.8. If the Service Provider, after a detailed diagnosis of the Device, determines that the Device does not comply with the Manufacturer’s or Provider’s warranty conditions, the Service Provider shall inform the Service Receiver thereof. The Service Provider shall assess the cost and timeframe for repairs, if it is possible. An email is sent to the Service Receiver with the following information: Once a repair has been approved, repairs can be carried out without a prepayment up to €100 including VAT. The Service Provider may ask for a prepayment before starting the repair.
4.2.9. The Device shall be handed over to the Service Receiver upon the completion of the Services by signing the Order (RMA) by the Parties and by the Service Receiver providing the following:
4.2.9.1. In the case of a Service Receiver-User, the identity document and the certificate of acceptance and handover of the Device and the SMS message received by the Service Receiver from the Service Provider. The identity document shall not be retained;
4.2.9.2. In the case of a Service Receiver-Entrepreneur, documents confirming the representation of a legal person and an identity document. The identity document shall not be retained.
4.3. Terms and Conditions for Non-warranty Device Repair Services
4.3.1. When contacting the Service Provider for a non-warranty repair service, the Service Receiver shall leave the Device with the Service Provider for its testing. The Service Provider shall assess the cost and timeframe for repairs, if it is possible. An email is sent to the Service Receiver with the following information: Once a repair has been approved, repairs can be carried out without prior payment up to €100 including VAT. The Service Provider may ask for prior payment before proceeding with the repair and/or ordering the needed parts.
4.3.2. In the case of non-warranty repairs of Devices (phones, tablets) with protective glass or films attached, the Service Provider may request that the protective glass or films may be removed. The Service Receiver undertakes to comply with the Service Provider's instructions. If the Service Receiver does not follow these instructions, one accepts all risks related to non-compliance with the Service Provider's reasonable requirements (e.g., breakage of safety glasses and/or films, etc.).
4.3.3. If the Device is secured by password or other means, they are removed without prior agreement. If this is not possible and the Service Receiver refuses to unlock their Device, the Device shall not be subject to warranty service and shall be returned to the Service Receiver.
4.3.4. The timeframe and prices are specified in the quotation sent to the receiver, if all needed parts for the repair are available. If the Terms and Conditions change, the Service Provider shall inform the Service Receiver via email no later than 1-2 days after becoming aware of the change.
4.3.5. The Service Provider shall specify the warranty time period for the parts needed in the offer. The warranty for the parts shall commence from the date of the invoice.
4.3.6. The Device shall be handed over to the Service Receiver after the fulfilment of the Services by the Parties by signing the Order (RMA) and upon submission of the following by the Service Receiver:
4.3.6.1. In the case of a natural person receiver of services, the identity document and the certificate of acceptance and handover of the Device and the SMS message received by the Service Receiver from the Service Provider. The identity document shall not be retained;
4.3.6.2. In the case of a legal person receiver of services, documents confirming the representation of a legal person and an identity document. The identity document shall not be retained;
4.3.6.3. Before returning the Device to the Service Receiver, the Service Provider must ensure that the Service Receiver has paid in full for the service provided.
5. PRICE, PAYMENTS, TIMEFRAMES
5.1. Warranty repair of the Device is free of charge, except the following cases:
5.1.1. If serial number sticker is damaged (the Service Provider can only use the serial number to identify the Device and provide information to the manufacturer that sends a confirmation in each case);
5.1.2. If there is technical damage to the Device;
5.1.3. If the malfunction of the Device is due to the fault of the Service Receiver or improper usage conditions (humidity, heat, etc.), the malfunction is due to the use of supplies that are not recommended by the manufacturer or the malfunction is due to a software malfunction.
5.2. The Service Receiver shall be informed at the time of delivery of the Device or after a detailed diagnostic of the Device that warranty service cannot be provided.
5.2. The prices for non-warranty repairs of the Device are set out in Annex 1. If the Service Receiver declines the proposed paid repairs, the diagnostic/service fee set out in Annex 1 may be applied in the cases listed in Clause 5.1 and upon delivery of the Device for non-warranty repairs, when declining the offered paid repair. The Service Provider shall have the right to change their service fees by changing Annex 1, but in each case the Service Provider’s service fees shall be stated in a signed statement prior to the ordering of services from the Service Provider.
5.3. Prices for services are given in euros, including VAT and other taxes, if applicable. Bank fees may apply depending on the bank used by the Service Provider.
5.4. Documents for the purchase of the Services - Order information, VAT invoices, other documents related to the Order and/or delivery of the Services shall be provided to the Service Receiver in an electronic format on the account created by the Service Receiver or shall be submitted to the email address provided by the Service Receiver, or to the Service Provider’s service locations. These electronic documents are valid without a signature.
6. RESPONSIBILITY OF THE PARTIES
6.1. The Service Provider shall not be responsible for, and shall not cover the cost of, the retrieval or restoration of information contained on devices submitted for warranty or non-warranty services. The Service Provider shall not be liable for any damage to or loss of information and/or data contained on the Devices, nor shall the Service Provider be liable for any information contained on the Devices and its legality.
6.2. The Service Receiver is responsible for the accuracy of the data they provide. If the Service Receiver provides inaccurate data or fails to update it in accordance with these Terms and Conditions, the Service Provider shall not be liable for any consequences arising therefrom.
6.3. The Service Provider shall be released from all liability in cases where the loss is caused by the Service Receiver’s failure to read the Terms and Conditions, to follow the Service Provider’s recommendations, to comply with the Service Provider’s recommendations, etc., without regard to the recommendations of the Service Provider and their own obligations.
6.4. If the www.servisaict.eu website contains links to third party websites, the Service Provider shall not be responsible for the information contained on those websites or the activities carried out on those websites and shall not supervise, control or represent such third parties.
6.5. The Service Provider shall be responsible for the cyber security of the network and information systems or services under its control and for the restoration of services in the event of a cyber security incident. Although the Service Provider shall ensure compliance of the digital services with organizational and technical cyber security requirements, carry out a risk assessment and implement state-of-the-art technical and organizational cyber security measures proportional to the identified risks, the Service Receiver must consider that the security of the digital services is also dependent on one’s proper use of the www.servisaict.eu website.
6.6. The Service Receiver shall be liable for any unauthorized use of the digital services provided by www.servisaict.eu, including liability for damaging the Service Provider’s information systems and for improperly storing or transmitting one’s login data to third parties. In case of damage, the party at fault shall compensate the other party only for direct damages.
6.7. The Service Provider shall not be liable for non-fulfilment or non-delivery of an Order, or for delay in the delivery thereof, where such failure or non-delivery of an Order is due to the fault of a third party, or due to conditions which were beyond the control and reasonable foreseeability of the Service Provider at the time of the confirmation of the Order, and which the Service Provider could not have controlled or reasonably foreseen and could not have prevented the occurrence of such conditions or the consequences of such conditions (Force Majeure conditions). If the circumstances specified above continue for more than 1 (one) month, the parties may terminate the provision of the Services by mutual agreement.
7. FINAL PROVISIONS AND DISPUTE SETTLEMENT PROCEDURES
7.1. These Terms and Conditions have been created and are subject to the laws and regulations of the Republic of Lithuania. All disputes shall be settled by the courts of the Republic of Lithuania in accordance with the law of the Republic of Lithuania.
7.2. All information provided on www.servisaict.eu, including but not limited to these Terms and Conditions, information about the Service Provider, the Services, their properties and the procedure for their provision, etc., shall be considered to have been provided to the Service Receiver in written form.
7.3. If the Service Receiver believes that the Service Provider has violated the Terms and Conditions or other directly relevant laws and regulations, and that this has affected the Service Receiver’s ability to exercise their rights, and that such situation cannot be resolved by negotiation, the Service Receiver may file a complaint with the national consumer protection authority, the Consumer Rights Protection Office (Vilniaus str. 25, 01402 Vilnius, telephone: 8 5 262 67 51, fax: 8 5 279 1466, email: tarnyba@vvtat.lt, website: www.vvtat.lt) or fill in the application form on the Online Consumer Dispute Resolution Platform, available on http://ec.europa.eu/odr/. This condition is not applicable to Service Receiver- Entrepreneur.
__________________________________
ANNEX 1
TO TERMS AND CONDITIONS OF
THE WWW. SERVISAICT.EU WEBSITE
AND PROVISION OF SERVICES,
APPROVED BY
Order No. 20230320/01/ICT of the Director of
UAB Servica ICT of 20/03/2023
VERSION 1.1
Prices for diagnostics (including VAT):
Computers - €29
Phones/tablets - €23
TV - €42
Robot vacuums - €31
Small domestic appliances - €29
Large domestic appliances - €42
Scooters - €29
Domestic printers - €29
Industrial printers - €39
Cost of repair work* (including VAT):
Computer repair from €31
Phone/tablet repair from €31
Robot vacuum repair from €43
Small domestic appliance repair from €31
Large domestic appliance repair from €43
TV repair from €49
Scooter repair from €39
Domestic printer repair from €38
Industrial printer repair from €44
*The final price will depend on the components to be replaced and the complexity of the work.